Shipping policy

1. Order Processing Time

  • Processing Time: Once you place your order, we typically need 3 hours (Monday to Friday, excluding public holidays) to process, quality check, and prepare your order for shipment.
  • Weekend/Holiday Orders: Orders placed on weekends or public holidays will begin processing on the next business day.
  • Variations: During peak seasons (e.g., sales events, holidays), processing times might be slightly longer. We'll always inform you on our website or via email about any potential delays.

2. Shipping Methods and Costs

We offer several shipping options so you can choose what works best for you. Exact costs will be displayed in your cart before you complete your purchase.

 Shipping:

    • Delivery Time : 1-3 business days (national) / 2-6 business days (international).
    • Cost:  Free shipping 

Please note: Delivery times begin after your order has been processed and shipped, not from the moment you place the order.

3. Shipping Destinations

We ship our sunglasses to:

  • GLOBAL: All across every country.

If your country isn't listed, please contact us, and we'll check if we can ship to your location.

4. Tracking Information

Once your order leaves our warehouse and is handed over to our shipping partner, you'll receive a shipping confirmation email. This email will include a tracking number and a link so you can follow your shipment's progress online at any time.

5. Customs, Duties, and Taxes (for International Orders)

  • Important for Non-EU Countries: For deliveries to countries outside of the European Union, customs duties, import taxes, and other charges may apply.
  • Customer Responsibility: These additional costs are the customer's responsibility and are levied by the destination country's customs office. We have no control over these charges and cannot predict their exact amount.
  • Recommendation: We advise you to check with your local customs office regarding potential costs before placing your order.

6. Lost or Damaged Items in Transit

  • Damaged Items: If your product arrives damaged, please take photos of both the package and the damaged item(s) and contact us immediately (within [Number] days of receipt). We'll work with you to find a solution.
  • Lost Packages: If your package doesn't arrive within the estimated delivery time and the tracking status is unusual, please contact us. We'll initiate an investigation with our shipping partner.

7. Contact Us

Have questions about your order or our shipping policy?

  • Email: info@amarevella.com