FAQ

Find answers to our most frequently asked questions.

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What materials do you use?

We use eco-friendly bio-acetate for our frames and sustainably sourced metals. Every component is chosen for quality and minimal environmental impact.

Do you ship internationally?

Yes we ship worldwide. Shipping costs and delivery times depend on your location. See our Shipping & Delivery page for details.

How long does shipping take?

Once your order is processed (1–3 business days), domestic shipping in Australia usually takes 2–7 business days. International orders may take 7–21 business days, depending on customs.

Can I return or exchange my eyewear?

Yes. You have 14 days after receiving your item to request a return or exchange (in unused condition). Return shipping costs are the customer’s responsibility unless the item is defective.

What if my frame is defective or damaged?

If your eyewear arrives with defects or is damaged in transit, contact us immediately. We will assess and offer a full replacement or repair no extra cost to you.

How should I care for my glasses?

  • Use the microfiber pouch or hard case that came with your frame.

  • Clean with a gentle, lens-safe spray or lukewarm water and mild soap.
  • Avoid placing them lens-down or exposing them to extreme heat.

Are your frames unisex?

Yes we design with versatility in mind. Many of our designs are made to suit any gender comfortably and stylishly.

Can I order spare parts (e.g. extra temples, screws)?

Yes. We plan to offer spare parts and repair kits soon to help your frames last longer.

How can I keep up with new releases & exclusive drops?

Join our Inner Circle mailing list. You’ll get early access to new collections, limited editions, and special events.

Do you offer prescription lenses?

Currently, we offer frames only. But we're working to partner with optical labs so you’ll soon be able to order prescription lenses fitted to your frame directly.

How do you handle custom orders or special requests?

We may accept custom requests for qualified customers (e.g. custom colors, engravings). Contact us via email with your idea and we’ll see what’s possible.

What is your sustainability philosophy?

We aim to create durable, timeless pieces using materials and processes that minimize waste and environmental impact. Each collection is thoughtfully designed to last, not to follow temporary trends.