SHIPPING
Orders are packed and dispatched within 1–2 business days, Monday to Friday, excluding public holidays. Delivery times start once your order has shipped, not when you place it.
We ship with DHL. You receive a tracking number by email as soon as your parcel leaves the warehouse.
Rates and delivery times
|
Destination |
Standard |
Express |
Delivery time |
|---|---|---|---|
|
Germany |
Free |
€ 4.99 |
2–6 business days |
|
European Union |
Free |
€ 6.99 |
2–6 business days |
|
United Kingdom |
€ 7.95 |
€ 12.95 |
6–10 business days |
|
Europe outside the EU |
€ 9.95 |
€ 14.95 |
6–10 business days |
|
North America |
€ 12.95 |
€ 17.95 |
6–10 business days |
|
Middle East |
€ 12.95 |
€ 17.95 |
6–10 business days |
|
Oceania |
€ 12.95 |
€ 17.95 |
6–10 business days |
All rates include VAT. The exact cost for your address is shown in the checkout before you pay.
Europe outside the EU includes Switzerland, Norway, Iceland, Liechtenstein and the Western Balkans. If your country is not offered at checkout, write to info@amarevella.com and we will look into it.
Customs and import charges
Orders within the European Union arrive with no additional charges.
For deliveries outside the EU — including the United Kingdom, Switzerland, the United States and all other destinations — customs duties, import VAT and handling fees may be charged by the destination country. These are not included in our prices and are payable by you on delivery. We have no influence over these charges and cannot estimate them. If you are unsure, check with your local customs office before ordering.
Refusing a parcel because of import charges is not a withdrawal. If a parcel is returned to us for this reason, we refund the price of the goods less any costs the carrier charges us.
Addresses
Please check your delivery address carefully before completing your order. We cannot change an address once a parcel has been handed to DHL. Parcels returned to us because of an incorrect address will be refunded less the return costs charged to us.
Undelivered parcels
If your tracking shows no movement for more than five business days, or your parcel is marked delivered but has not arrived, email info@amarevella.com with your order number. We will open a case with DHL and keep you updated.
